Longham Area Policing Matters

The latest Lincoln Area Safer Neighbourhood newsletter can be downloaded here.

Rogue Trader / Scam Alerts

Door to door fish sellers

We are warning residents to be vigilant after receiving reports of two men selling fish door to door. Reported incidents in the last week have come from the Attleborough, Shipdam and Great Ellingham areas. In the past these types of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation. It is possible these sellers may continue to move on to other locations within Norfolk. Do not deal with cold callers and never be pressurised into buying on the doorstep. If you are approached by these sellers or see them in your area please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101.

Doorstep cold callers offering to 'clean gutters'

Residents need to watch out for male doorstep cold callers offering to ‘clean gutters’ in the Sheringham area. Never deal with cold callers looking to undertake work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from. Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Telephone cold calls claiming 'your credit card has been compromised'

We have received more reports from Norfolk residents about recorded message telephone cold calls regarding bank accounts and credit cards.

In the last week this has included calls stating:

Following these initial claims, the message will then give press button options which have included:

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar recorded message call our advice is do not interact with the call and hang up. It is likely there are a number of variations of these calls quoting different amounts and reasons for the call. If you are concerned about the security of a bank account or credit card contact your card provider directly using the customer service number printed on the card. Never use details provided in a cold call. If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on 03454 04 05 06

Doorstep and telephone cold callers regarding solar panels

Residents with solar panels on their property need to watch out for for doorstep and telephone cold callers who appear to be targeting homes with solar panels. The cold callers are making a number of claims regarding existing systems, often stating that the company that installed the panels originally have ’ceased trading’ and they have taken over. The claims have then included:

Always be very wary of any approach made in a doorstep or telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this manner. Solar panel owners should always talk to their supplier before allowing any work or ‘maintenance’ to take place on their panels. Generally a solar panel system does not need servicing but it may benefit from being cleaned if the panels are dirty.

Traders who work on a solar panel system should be members of the Solar Trade Association, and any work on the electrics of a solar panel system should be carried out by a qualified electrician. Suitably qualified electricians can be found on the Norfolk Trusted Trader website or via the Electrical Safety First website.

If you need advice about doorstep or telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on their online reporting form or by telephone to 03454 04 05 06.